Major Incident Manager

We’re looking for a proactive Major Incident Manager to join an expanding operations team for a prominent client of ours. You’ll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. You’ll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements.

• Lead major incidents from start to finish
• Assign and confirm priority and severity
• Coordinate technical teams and communication throughout
• Host incident calls where required
• Escalate promptly when needed
• Validate fixes and confirm closure
• Produce incident reporting for management
• Support resolution of lower-priority incidents
• Complete timely post‑incident reviews

• Experience managing high‑priority incidents in a multi‑client or shared services environment
• Knowledge of ITIL
• Familiarity with Remedy or similar ITSM tools
• Ability to take part in an on‑call rota (early and late weekly shifts)
• Willingness to undergo security clearance