Infrastructure Service Analyst

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Previous applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion.

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows:

• Architecture Management (responsible for identifying and selecting the right technologies for the force)
• Delivery Management (responsible for delivering and implementing the right technologies for the force)
• Service Management (responsible for managing and maintaining all live, operational technology for the force)

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end‑user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers.

This function is also responsible for ensuring existing technology remains fit‑for‑purpose and reflects continuously evolving requirements from the force.

The Infrastructure Services team within Service Management is responsible for managing the force’s Server, Storage and Software infrastructure within the live operational environment. This infrastructure includes:

• The force Data Centres
• Hardware
• Server Technology
• Storage Technology (e.g. SAN, NAS, DAS)
• Backup Media (e.g. Tape, Disk, Cloud)
• Software
• Server Operating systems (Windows, Solaris, Linux)
• Database (SQL, MySQL, Oracle)
• Active Directory
• Corporate Backup Software (Veritas)
• Application Delivery Software (InTune, SCCM, App-V)
• Anti‑virus software
• PKI Infrastructure

…all of which are required to deliver and support properly‑engineered IT services and products essential to meeting the needs of the force.

The Infrastructure Services Analyst will be responsible for providing technical skills and knowledge to ensure the Infrastructure Services Team is able to carry out its specific responsibilities and deliver ongoing demonstrable value to the organisation. The post holder will report directly into the Infrastructure Services Team Manager.

The Infrastructure Services Analyst has responsibility for the security, capability, availability, and performance of the following key areas:

• The Force’s software infrastructure
• The Force’s application delivery platforms – providing the ability for users to securely access applications on a range of suitable devices.
• The Force's server infrastructure – including physical/virtual servers, and the underlying operating systems.
• The Force’s database infrastructure
• The Force’s storage infrastructure – including a mixture of Network Attached Storage, Storage Area Networks, and Direct Attached Storage.
• The Force’s backup and recovery infrastructure – ensuring that all corporate data is securely backed up and capable of being restored in the event of hardware failures.

The post holder is responsible to the Infrastructure Services Team Manager but will be expected to work without direct supervision and will be required to make decisions using their own initiative and experience.

• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s infrastructure software.
• Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s data centres, data storage services, servers and back‑ups.
• Provide technical skills…