Global Technical Support; Linux

Why Apply

• Global leader in networking technology, with instantly recognisable client base.
• People centric culture, providing support, development and training. They want people to succeed and progress their career.
• Forward thinking and technically diverse, this is a broad technical environment where you will expand your technical knowledge.
• Hybrid working, this is a fully remote role, but there is the ability to work from their Belfast office to meet the broader NI team.

Working as part of the Global Support team, providing advanced post-sales support for the Unified Assurance and Analytics and Linus/Networking product suite.

You will be key technical contact for customers, resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.

• Diagnose and resolve production and non-production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
• Perform root cause analysis (RCA) and document resolutions and learnings.
• Share customer feedback with PLM and R&D to inform future product enhancements.

• Education:
  
  Bachelor’s (or Master’s) degree in Computer Science, Engineering, or a related field.
• Experience:
  
  3+ years in software technical support, telecom or network management domains advantageous.

• Must have strong Linux and scripting (Shell) skills. Proficiency with Kubernetes, Docker, and microservices deployment.
• Strong analytical, debugging, and communication skills with a customer-first approach.
• Ability to work independently and collaborate across a globally distributed team.

• Experience in cloud environments (AWS, Azure, GCP, Open Shift).
• Exposure to fault and performance analytics, GenAI, or Agentic AI.
• XML and SQL knowledge.
• Prior experience with telecom vendors or network management systems.