Leader, Service Partner Management – EMEA, APAC & Subsea

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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.#
** About Ciena
** Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.#
** Position Overview
** This position reports directly to the Vice President, Customer Operations.

You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services).Lead and develop an internationally distributed team of 8 members.

Drive a budget spend of approximately 50m$.Manage approximately 25 services partners performance geographically spread based on predefined KPI both financials and customer satisfaction based.

Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners.

You will translate complex business needs into scalable, partner-based field service solutions—including field engineering, installation, and commissioning of telecom networks.

You will identify, evaluate, and manage partners capable of fulfilling Ciena’s evolving business requirements.

You will own the full partner lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and “go live.”You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility.# # #
** Key Responsibilities
*** Drive the services partners business strategy, ensuring alignment with Ciena’s global objectives and regional market needs.
* Lead and develop an internationally distributed team, assigning duties and objectives that support both business strategy and individual growth.
* Engage with regional business owners to quantify service, resource, and field competency requirements (“the scope”) and associated financials.
* Define and map service partner solutions tailored to regional and global needs.
* Collaborate with regional and global Ciena services stakeholders, as well as the SPLM team, to align partner scope, commercial terms, contracts, and performance expectations with business and customer requirements.
* Prepare and oversee/drive negotiations of Service Partner Agreements in coordination with Ciena Legal and Procurement.
* Drive partner contracting and onboarding, supporting all facets of Service Partner Development from initial engagement through ramp-up and transition to “steady state” delivery.
* Manage partner performance based on predefined metrics/KPIs, leading both internal and external performance reviews and addressing issues as needed.
* Establish and manage “change control” regimes for partner relationships.
* Monitor business dynamics—short, medium, and long term—and proactively adjust the delivery engine by remodeling, adding, changing, or removing partners as needed.
* Develop sub-sets of strategic and global Service Partner ecosystems to address specific regional business and operational…