AI Enablement Lead - Shared Controls Group; SCG

Are you looking for a career move that will put you at the heart of a global financial institution — and at the forefront of the AI revolution in financial services? Then bring your skills in AI-driven automation, intelligent process design, and data science to Citi's Markets Shared Controls Group (SCG).

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Shared Controls Group (SCG) exists to support the Markets business globally through the efficient execution of controls and processes that are common across region, product, and risk category. This role sits at the intersection of artificial intelligence and operational excellence — you will be responsible for identifying, designing, and delivering AI-powered automation solutions that transform how the SCG operates. From intelligent document processing and automating time‑consuming, manual tasks you will lead the charge in embedding AI across our control functions.

• Identify & Prioritise AI Automation Opportunities: Partner with global business stakeholders to assess existing processes, pinpoint high‑impact use cases for AI and machine learning, and build a strategic automation pipeline.
• Design & Deploy AI Solutions: Leverage modern AI/ML frameworks including large language models (LLMs), natural language processing (NLP), and robotic process automation (RPA) to build and deploy intelligent, scalable automation solutions.
• Collaborate with Technology Partners: Work closely with technology teams, collaborating in the development, testing, and production deployment of AI‑driven automation projects.
• Champion AI Adoption & Literacy: Lead education initiatives, workshops, and proof‑of‑concept demonstrations to drive adoption of AI tools and an automation‑first mindset across the Shared Controls Group.
• Ensure Responsible AI Practices: Embed governance, explainability, and ethical considerations into every AI solution, ensuring alignment with Citi's responsible AI framework and regulatory requirements.
• Stay at the Cutting Edge: Continuously evaluate emerging AI technologies, tools, and industry trends (e.g., agentic AI, retrieval‑augmented generation, multi‑modal models) and assess their applicability to SCG operations.

• Strong analytical and problem‑solving skills with a passion for applying AI to real‑world business challenges.
• Hands‑on experience with AI/ML technologies
  , including at least some of the following: large language models (e.g., GPT, Claude, Gemini), NLP, computer vision, or predictive modelling.
• Proficiency in Python and familiarity with key AI/ML libraries and frameworks.
• Strong verbal and written communication skills, including the ability to translate complex AI concepts for non‑technical audiences and confidently present to senior stakeholders.
• Experience in project management and delivery, with the ability to lead initiatives from ideation through to production deployment.
• Experience leading or mentoring small teams.
• Bachelor's/University degree in a relevant discipline (e.g., Computer Science, Data Science, Engineering, Mathematics, Finance) or equivalent professional experience.

• Experience with Robotic Process Automation (RPA) platforms such as UiPath, Automation Anywhere, Blue Prism.
• Skills in Business Intelligence and data visualisation tools such as Power BI and/or Tableau, with the ability to integrate AI‑driven insights.
• Knowledge of SQL, R, VBA, or other data manipulation languages.
• Understanding of responsible AI principles, model governance, bias detection, and explainability techniques.
• Knowledge and experience of the market trading function and financial services operations.
• Exposure to agentic AI frameworks, multi‑agent orchestration, or AI copilot development.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save…