Endpoint Management Specialist

Endpoint Management Specialist – Role Overview

We’re looking for an experienced Endpoint Management Specialist to join the End User Services team and play a key role in supporting and evolving our large-scale, enterprise Windows device estate.

Hybrid role – candidates will be required to be in the office 1-2 days per week at Hillview House, Belfast.

• Proven experience in a similar endpoint management or EUC role, ideally within a large, complex enterprise environment.
• Strong hands-on experience with Altiris, Intune, and/or SCCM (Altiris experience highly desirable).
• Solid understanding of Windows endpoint environments and device lifecycle management.
• Strong technical troubleshooting and root-cause analysis skills.
• Good working knowledge of TCP/IP networking, including VLANs, proxies, firewalls, and subnets.
• Experience working on organised project activity alongside BAU support.
• Clear and confident written and verbal communication skills.
• Comfortable working collaboratively across technical and service teams.

• Support and maintain enterprise endpoint management platforms, including Symantec CMS (Altiris), Microsoft Intune, and Microsoft Configuration Manager (SCCM).
• Own the Windows device lifecycle, from build and configuration through to patching, upgrades, and retirement.
• Act as a technical escalation point, following structured fault resolution and incident processes.
• Deliver software deployment, endpoint security controls, vulnerability remediation, and patch compliance.
• Support project and change delivery, including platform upgrades and service improvements.
• Identify opportunities to standardise, optimise, and automate endpoint management processes.
• Produce and maintain technical documentation, runbooks, and knowledge articles.
• Create and execute system test plans to support change and release activity.
• Collaborate closely with wider service teams and Lines of Service to ensure client and operational requirements are met.

• 23 days holiday (increasing to 27 days).
• Company-matched pension.
• Life assurance.
• 15 weeks fully-paid maternity, adoption, and shared parental leave.
• Two weeks paternity pay.
• Opportunity to take a paid day off to volunteer for a charity partner or cause of your choice.
• Access to Employee Network Groups that support diversity and inclusion.
• Opportunity to gain additional qualifications through the Learning Academy or apprenticeships.
• Competitive salary.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on their merit and passion, and are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Location:

Belfast – Hillview House, United Kingdom. Permanent, full-time contract with hybrid working model.