Futures Applications Support Analyst

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities.

Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

• The role provides technical and business support for users of Futures Applications.
• Utilizes a good understanding of apps support procedures and concepts, and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short‑term resolutions and work with relevant technology partners for long‑term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between operations and finance partners, interfacing internal technology groups and vendors.
• Participate in disaster recovery testing.
• Participate in application releases, from development, testing and deployment into production.
• Perform post‑release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions. Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams.
• Have the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgment and autonomy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Knowledge or interest about apps support procedures, concepts and other technical areas.
• Participation in some process improvements.
• Basic business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management tools particularly Autosys and monitoring tools.
• Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Good knowledge of the business and its technology strategy.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Knowledge of issue tracking and reporting using tools.
• Good all‑round team member.
• Effectively share information with other support team members and with other technology teams.
• Ability to communicate appropriately to relevant stakeholder.

• Bachelor’s/University degree or equivalent experience.

• 27 days annual leave (plus bank holidays).
• A discretionary annual performance‑related bonus.
• Private medical care & life insurance.
• Employee assistance program.
• Pension plan.
• Paid parental leave.
• Special discounts for employees, family and friends.
• Access to an array of learning and development resources.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility w Citi’s EEO policy statement and the Know Your Rights poster.