Senior ServiceNow Consultant

Telefónica Tech (part of the Telefónica Group) is a leading Next Gen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs:
Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values
:
Open, Bold, Trusted

• Microsoft
  :
  Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE
  :
  Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike
  : part of our Next Defense Cyber Security Portfolio
• Fortinet
  :
  Elite VIP Program – one of only 2 in the UK
• AWS
  :
  Advanced Solution & Managed Service Provider Program

We are seeking an experienced Senior Service Now Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality Service Now solutions. They will lead the design, development, transformation and maintenance of Service Now deployments across our customer organizations.

• Lead the design, development, and optimisation of complex solutions across the Service Now platform.
• Build custom applications, integrations and automation using:
  • Server/client side JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer
• Develop scalable, maintainable code following Service Now best practices.
• Review code from other developers and provide mentoring and technical oversight.

• Translate high‑level business requirements into robust technical designs and implementation plans.
• Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
• Guide platform strategy, module adoption, and roadmap development.

• Partner with sales, architecture and delivery teams to support pre‑sales activity, including:
  • Requirements discovery sessions
  • Solution demonstrations and platform walkthroughs
  • Technical proposal development and effort estimates
• Advise customers on Service Now capabilities, licensing, and best practice implementation approaches.
• Present confidently to senior stakeholders and assist in shaping Statements of Work (SoWs).

• Own the end‑to‑end delivery of complex features, integrations, and platform enhancements.
• Ensure compliance with governance standards, architectural principles, and development frameworks.
• Support upgrades, patch cycles and platform performance improvements.
• Maintain comprehensive documentation for solutions, integrations and custom modules.

Stay up to date with Service Now best practices and new features.

• 4–7+ years hands‑on Service Now development experience.
• Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, Sec Ops or custom app development. Strong experience with:
  • JavaScript (server & client)
  • Script Includes, Business Rules, UI Policies, Client Scripts
  • Integration Hub, REST/SOAP integrations, MID Server
  • CMDB modelling and platform security (ACLs, roles)
• Proven experience in presales, technical consultancy or customer facing solution design.
• Ability to articulate complex concepts to both technical and non‑technical audiences.
• Experience mentoring junior developers and contributing to coding standards.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt in a fast‑paced environment.

• Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/Sec Ops/etc.)
• Service Now Presales and Design Certification

• Strong leadership, problem solving, and analytical…