Network Engineer | Cisco | CCNP

> Cisco Network Engineer > Belfast > Up to £58,000 - £65,000  10% Bonus > 10% Company Pension  Share Schemes  Excellent Benefits > Hybrid Working | 3 On Site | 2 Remote  Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.  ROLE OVERVIEW This is a deep, hands-on network engineering role, not an infrastructure or cloud IT role.

Our client, one of the UK's most established communications and technology businesses, is looking for a CCNP level Cisco network engineer to become the technical authority on a live, business-critical managed service running 24x7x365 for a high-profile UK enterprise customer. You'll lead the troubleshooting on the toughest incidents on complex data networks, lead the room when P1s hit, and own the customer relationship face-to-face, including the difficult conversations when things go wrong.

This isn't a NOC ticket-queue job, and it isn't a step away from the tools into management. It's the blend in between: 3rd line depth, P1 leadership, and customer ownership. Cisco network engineering is the non-negotiable baseline;
Aruba is a growing part of the estate and full training will be provided. If you're a hands-on CCNP engineer ready to be the authority on a service, this is worth a conversation.

KEY RESPONSIBILITIES Lead hands-on technical troubleshooting of complex incidents on live data networks, routing and switching Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes Lead P1 and major incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership Assess complex in-life changes and represent the technical position confidently at change boards Act as the main technical point of contact, building trusted face-to-face relationships with the customer, suppliers and internal teams Actively manage the technical estate, identifying capacity limits, end-of-life risks and vulnerabilities Challenge current designs and propose improvements that increase performance and resilience SKILLS AND EXPERIENCE REQUIRED Strong, current, hands-on Cisco network engineering: CCNP-level routing and switching (or demonstrable equivalent depth), with recent troubleshooting of complex incidents on live networks Proven experience technically supporting a 24/7 live managed customer solution, working with third parties and suppliers Comfortable leading P1 situations: calm, authoritative and decisive Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship Strong working knowledge of ITIL practices Ability to obtain and hold all required clearances (SC, NPPV, etc.)

DESIRABLE BUT NOT ESSENTIAL Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN) Automation and observability: tooling, dashboards, alert tuning, runbooks Commercial awareness of SLAs, OLAs and service obligations ABOUT THE COMPANY One of the UK's most established communications and technology businesses, serving enterprise and public-sector customers with mission-critical networks and managed services. It invests heavily in research and development, career development and world-class training: the kind of environment that accelerates a technical career.

BENEFITS 10% on-target annual bonus 10% company pension scheme Company share saving schemes 25 days annual leave plus bank holidays, increasing with service World-class training and development opportunities Wide range of flexible benefits Hybrid working: 3 days on site, 2 days remote /7 support, sc clearance, nppv, cisco, aruba, juniper, fortinet, sd-wan, belfast, telecoms