Application Support Engineer

Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for one of our core products used by some of the top names in financial services.

We are looking for someone with 3+ years’ experience working primarily with customer support in financial services. The role is for individuals who can work effectively as part of the local and wider global team, with the ability to work independently with a strong sense of ownership.

• Strong passion for technology, with an ability and desire to pick up new technologies.
• Experience of first and second level support, and customer onboarding.
• Understanding of support processes, and ability to react and adapt to changing circumstances.
• Strong skills in Unix/Linux based environments.
• Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks.
• Experience with Financial Services, in particular concepts of Market Data and Order Entry.

While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day to day role, knowledge and experience of any of the following would be advantageous:

• Networking
• Deployment Management
• Messaging protocols, in particular FIX
• Technical writing