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AI-Powered Service Desk Analyst — First‑Line IT Support
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-06-15
Listing for:
TP ICAP Group Services Ltd
Full Time
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
TP ICAP Group Services Ltd is looking for a Service Desk Analyst in Belfast City. This role involves being the primary contact for internal users seeking technical assistance, ensuring prompt resolutions via a ticketing system through phone, chat, or email.
The ideal candidate should have a degree in Computer Science or relevant experience in a Service Desk role, with familiarity in IT Service Management tools and clear communication skills. Knowledge of generative AI and experience in investment banking are preferred.
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