Workday EDM Forward Deployed Engineer; HCM Consultant

hackajob is collaborating with Kainos to connect them with exceptional professionals for this role.

At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture
, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

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Join us and be part of something bigger.

As a Workday EDM Forward Deployed Engineer (HCM Consultant) at Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands‑on adoption, optimisation, and deep business integration of EDM from go‑live onwards. You will be the technical bridge between Kainos and the customer; functioning as an extension of the client’s internal team while maintaining close alignment with Kainos’s Customer Success, Support, Onboarding, and Product functions.

The Workday HCM Forward Deployed Engineer exists at the intersection of Workday Configuration, technical delivery and customer success. You will remove friction, resolve configuration blockers, enable client teams, and guide the client from go-live through to high maturity usage – the point at which adoption is self‑sustaining and churn risk is minimal.

You will be embedded across several Employee Document Management accounts concurrently, working in close partnership with the assigned Customer Success Manager on each account. The CSM owns the client relationship; you own the technical enablement and adoption.

• Design, configure, and optimise EDM & Workday configuration within live customer environments, working as a trusted technical peer to client IT, HR, and operations teams.
• Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation.
• Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution.
• Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go‑live.
• Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability.
• Identify technical signals of adoption risk and provide the CSM with regular technical health summaries to enable informed account reviews and early intervention.
• Guide clients through the three‑stage maturity model, removing technical friction such as configuration gaps, integration failures, admin capability shortfalls that prevent progression between levels.
• Define and track account‑specific maturity milestones jointly with the Customer Success Manager, using adoption metrics and usage data as evidence.
• Feed structured product insight back to the Product team, surfacing recurring configuration constraints, missing capabilities, and underserved enterprise use cases.
• Document account‑level technical history and contribute to the broader Forward Deployed function by sharing reusable assets, resolved issues, and deployment patterns with fellow FDEs.

• HCM Workday certification with demonstrable hands‑on experience in leading Workday deployments and configuring live Workday environments.
• Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams.
• Proven experience of managing complex stakeholder environments.
• Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well‑documented solutions.
• Strong communication skills – able to translate technical detail clearly for non‑technical stakeholders.
• Ability to manage concurrent…