Second​/Third Line Engineer

Your new company You'll be joining a well-established organisation with over 30 years of success, recognised for delivering high-quality IT services across a diverse client business offers a modern, luxury office environment alongside a strong culture of professionalism, structure, and continuous improvement. This is a fantastic opportunity to join a team that values quality, process, and technical excellence. Your new role

As a 3rd Line Systems Engineer, you will act as a key escalation point, supporting and maintaining a wide range of customer environments. This is a varied role where you will:
Provide 3rd line support across infrastructure and systems Work on tickets, escalations, and project delivery Carry out client site visits when required Manage and support core technologies and platforms Maintain clear, accurate documentation and processes Follow structured internal procedures and service standards Contribute to security, compliance, and best practice frameworks You'll enjoy a great mix of hands-on technical work and client interaction, making this ideal for someone who likes variety in their role.

What you'll need to succeed

To be successful, you will be a well-rounded, methodical engineer with strong attention to detail and a passion for delivering high-quality will have experience with:
Microsoft 365 Active Directory Virtualisation technologies Backup solutions (e.g. Veeam) Endpoint security / AV management RMM tools Desirable experience includes:
Azure / cloud technologies Sophos Firewalls Aruba Networking Kaseya Ops Suite HPE server environments Exposure to Cyber Essentials assessments and CIS Controls would also be be:
Structured and process-driven Strong in documentation and organisation Comfortable in a client-facing role A proactive team player who can also work independently. What you'll get in return Opportunity to join a long-established, reputable business Work within a luxury, modern office environment Exposure to diverse client environments and technologies A role offering variety, autonomy, and responsibility Supportive team culture with a focus on quality and best practice Clear opportunities to develop your technical skill set If you're a hands-on Systems Engineer looking for your next step in a dynamic and well-structured environment, we'd love to hear from you.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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Skills:

365 AD VM Benefits: £40000