Level 1 Support Engineer

FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.

We are currently looking for a Level 1 Support Engineer to join our tech team.

In this role, you will act as the first point of contact for colleagues needing technical support, helping maintain a reliable environment built on the latest Microsoft technologies and ensuring a high-quality end‑user experience.

Location: Belfast (on‑site)

Key responsibilities:

• User account creation and maintenance
• Device management using MS Autopilot and Microsoft Endpoint Manager
• Performing typical Service Desk responsibilities and resolving incidents in‑line with our defined Incident Management practice
• Ensuring SLAs are met and issues are resolved efficiently
• Providing technical assistance to users
• Providing onsite support
• Assisting Infrastructure by carrying out maintenance tasks and checks to Comms hardware
• Assisting the formation of a world class team by mentoring new team members

Required Experience:

• 1 year experience with Microsoft technologies such as Azure, Endpoint Manager (Intune), Exchange, SharePoint, Teams – certification advantageous
• Practical understanding of key Service Desk practices such as Incident and Problem Management, Asset Management

We are also open to applications from individuals who are early in their IT career and keen to develop, provided they can demonstrate a genuine interest in technology and a willingness to learn.

• Deep understanding of Microsoft 365 (Azure, Intune, Exchange, SharePoint, Teams)
• Proven experience in implementing first call resolution and completing known fix/workarounds, where appropriate, to deliver excellence in service levels

You should be able to demonstrate the following skills:

• Strong stakeholder management experience with excellent relationship building skills
• Excellent verbal and written communication skills

At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.

We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.