Delivery Manager

MCS Group is delighted to be working with a growing Belfast-based software organisation as they look to appoint a Delivery Manager to join their team.

Operating across specialist markets and supporting customers across the UK and internationally, this business continues to invest in both its technology offering and internal capability. This appointment will play an important role in ensuring successful delivery across customer projects and change initiatives.

This is a fantastic opportunity for someone who enjoys stakeholder engagement, driving delivery outcomes and working across multiple teams to make things happen.

As Delivery Manager, you'll own the delivery relationship across assigned customers and act as the key point of coordination between clients and internal teams.

Working closely with Product, Engineering and Data teams, you'll ensure projects and change requests are clearly defined, prioritised effectively and delivered successfully.

Responsibilities will include:

• Acting as the primary delivery contact across a portfolio of customer accounts
• Building trusted relationships with customer stakeholders
• Translating customer requests into structured delivery plans and work streams
• Supporting delivery planning, timelines and prioritisation activities
• Monitoring progress, dependencies and milestones across multiple initiatives
• Identifying and managing risks, blockers and escalation points
• Coordinating internal teams to ensure smooth execution and delivery
• Providing clear communication and regular updates to customers throughout the lifecycle

We're keen to speak with individuals who enjoy operating in a fast-paced environment and have experience managing stakeholders and coordinating successful delivery outcomes.

You’ll ideally bring:

• Experience in Delivery, Project Management, Customer Success or coordination-focused roles
• Experience working across cross-functional teams
• Strong customer-facing communication skills
• Excellent organisation and planning capability
• Confidence managing competing priorities and changing requirements
• Experience identifying and mitigating delivery risks
• Understanding of Agile and/or hybrid delivery environments

Desirable experience:

• Jira exposure
• Experience with in insurance, SaaS or regulated environments

• Competitive salary (£40,000-£55,000)
• Hybrid working
• Flexible working arrangements
• Continuous professional development
• Enhanced holiday allowance
• Salary sacrifice pension scheme
• Private healthcare and wellbeing support

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.