IT Service Resilience Manager

We have an exciting opportunity for a  IT Service Resilience Senior Manager to join our  IT team  , based in A&O Shearman's Belfast office.
Information Technology team - Belfast
Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third‑party providers.
The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third‑party providers and internal teams.

Regional IT Support team

~ Technical Delivery and Project & Programme Delivery

~ Software vendors and Managed Service Providers

Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third‑party dependencies to identify single points of failure and inform resilience design

~ Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests

~ Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors.

~ Develop and maintain dependency maps that capture application, cloud services, data flows and third‑party dependencies to identify single points of failure and inform resilience design.

~ Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle

~ Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing

~ Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests.

~ Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies

10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams.

~ Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools.

~ Required expertise in ISO 22301, NIST and ITIL

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Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language.

~ Exposure of working in both Agile and Waterfall delivery methodologies.

Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design"

Skilled at navigating changing technology environments (e.g. cloud, Dev Ops) and leading transformation
What we can offer you  We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services.
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any…