ServiceNow Tech Lead

Service Now Technical Lead | Fully Remote (UK) | Up to £130k

MCS Group is delighted to be exclusively partnered with a fast-growing US consulting and engineering firm as they grow their engineering presence across the UK.

Our client delivers complex Service Now implementations for enterprise customers globally and is now hiring a hands-on Technical Lead to own ITOM delivery end to end.

In this role you will get exposure to cutting-edge Service Now technologies , AI, automation, Dev Ops, observability, and cloud integrations - it's not just traditional ITSM work!

What you'll be doing:

• Leading full ITOM implementations including Discovery, Service Mapping, Event Management and AIOps
• Hands-on development: business rules, client scripts, script includes, UI policies, ACLs
• Building third party integrations via REST, SOAP and mid servers
• Working directly with enterprise customers, owning delivery independently
• Getting exposure to AWS, GCP, Azure, Jenkins and modern CI/CD tooling alongside the platform

What they're looking for:

• Deep, genuinely hands-on Service Now development experience
• Proven ITOM implementation ownership, ideally cloud-native Discovery and Service Mapping
• Strong JavaScript scripting skills, this is a keyboard role, not an oversight role
• Comfortable running multiple customer engagements simultaneously
• Based in the UK with the right to work

The package:

• Base salary up to £130k dependant on experience
• Fully remote
• Unlimited paid time off
• Private healthcare, family leave, fitness subsidies

This is a rare chance to join a US firm at the ground floor of its UK expansion with genuine input on how the practice grows. This is a great opportunity to work across a variety of client environments and solve diverse technical challenges.

To find out more, apply now or contact Jordan Madden at MCS Group for a confidential discussion