Associate Service Reliability Engineer

The Role

As an Associate Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various infrastructure services and applications that form the critical foundation for delivering Proofpoint’s next generation security products. You will contribute to the architecture to improve scalability, operability, service reliability, capacity, and performance. You will be responsible for provisioning, maintaining, and scaling our production services across a hybrid cloud environment and bring a cloud‑first mentality to improve automation and orchestration platforms needed to scale the business.

• Build long lasting, effective partnerships across the organization to foster collaboration between Engineering, Product Operations, and other Infrastructure Operations teams.
• Organize and manage multiple simultaneous projects.
• Manage an international 24x7, multi‑site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning, and security.
• Root‑cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance.
• Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.
• Utilize modern AI coding assistants and standard AI platforms to write, debug, and optimize infrastructure‑as‑code and automation scripts.
• Contribute to the evolving design and architecture of reliable and scalable infrastructure.
• Develop processes, tools, and documentation in support of production operations.
• Evaluate new software, hardware and infrastructure solutions.
• Participate in an on‑call rotation and be willing to jump on escalated issues as needed.

• Proven experience managing, troubleshooting, and tuning Linux systems.
• Experience working in a high volume, large deployment, multi‑datacenter / multi‑cloud environment.
• Experience automating management of systems and applications using common frameworks, platforms and coding languages.
• Experience with observability technologies such as Open Telemetry and Prometheus.
• Experience with industry‑standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP.
• Experience managing a large, distributed computing environment.
• Experience with virtualization platforms – KVM, VMware vSphere, ESX, ESXi, and vCenter.
• Advanced knowledge of multiple cloud providers and technologies including AWS and Azure.
• Experience with configuration management such as Puppet or Chef, scripting languages (e.g., Python, Bash), and automation tools (e.g., Terraform, Ansible).
• Experience integrating standard AI tooling into daily workflows for faster code development and incident resolution.
• Experience with industry‑standard operational practices such as change management, incident management, and working in colocation datacenters.
• Experience with containers and container orchestration platforms such as Kubernetes (desired).
• Excellent verbal and written communication skills.
• Self‑motivated, able to work both independently and cross‑functionally.
• Passion, curiosity, attention to detail, pride in one’s work, ownership, and the ability to share ideas and opinions.
• Enthusiastic team player who cares about infrastructure, remains calm in crisis, collaborates cross‑functionally, and writes code for automation.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.