Network Operations Centre NOC Engineer - 247 Shifts

Network Operations Centre (NOC) Engineer - 24/7 Shifts (Belfast)

Located: onsite in Newtown Abbey, County Antrim

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.

• Days: 4 days on (7am-7pm), 4 days off → repeated twice
• Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice
• Then cycle returns to days

All candidates must have experience working in a shift-based operational environment.

Responsibilities:

• Act as a key escalation point, monitoring and troubleshooting network and IT incidents.
• Work within SLAs, supporting field engineers and liaising with third-party suppliers.
• Maintain clear communication throughout the incident lifecycle.
• Work as part of a 24/7 shift-based operational team.

Qualifications and

Experience:

• Experience in a shift-based operational environment.
• Strong customer service orientation.
• Ability to troubleshoot network and IT incidents.

• Opportunity for career progression and development
• Professional training & apprenticeships (including funded qualifications and exams)
• 23 days annual leave (rising to 27 with service) + option to buy more leave
• Paid volunteering day for charity or community work
• Employee Network Groups supporting diversity and inclusion
• 15 weeks fully paid maternity, adoption, and shared parental leave