IT Support Engineer

At Totalmobile, we’re transforming the way mobile work forces operate. Our market-leading Field Service Management technology helps organisations across healthcare, housing, public services, infrastructure, telecommunications and facilities management deliver essential services more efficiently and effectively.

It’s an exciting time to join us.
Following the recent merger of Totalmobile and Solvares Group
, we’ve created one of the most comprehensive international providers of field service and workforce optimisation technology, supporting over 4,000 customers across Europe, the UK and Australia with a team of more than 800 employees. Together, we’re building the future of field service technology and creating even greater opportunities for innovation, growth and career development.

As we continue to scale, we’re looking for an IT Support Engineer who is passionate about technology, enjoys solving problems, and takes pride in delivering an exceptional support experience to colleagues across the business.

Technology is at the heart of everything we do, and our Internal IT team plays a critical role in keeping our people connected, productive and supported. As an IT Support Engineer, you’ll provide 1st and 2nd line technical support across a wide range of devices, applications and services, ensuring colleagues receive timely and effective assistance when they need it most.

This is a varied role where no two days are the same. One moment you could be resolving Microsoft 365 issues, the next supporting new starters with their onboarding experience, troubleshooting connectivity problems, or helping to maintain the tools and systems that enable our teams to deliver for customers every day.

You’ll work closely with colleagues across the business, acting as a trusted point of contact for technical support while collaborating with specialist teams and external partners to ensure issues are resolved efficiently.

You’ll provide 1st and 2nd line support for incidents and service requests through our service desk, phone and email channels, diagnosing and resolving hardware, software and connectivity issues while ensuring tickets are managed in line with agreed service levels.

You’ll support end-user technology across the business, including desktops, laptops, mobile devices and peripherals, carrying out device builds, rebuilds and replacements while maintaining company standards. You’ll also provide support for Microsoft 365 applications including Outlook, Teams, One Drive and SharePoint.

A key part of the role will involve managing user accounts and access permissions, creating and maintaining Microsoft 365 accounts, supporting password resets and MFA issues, and ensuring access is managed in line with security requirements.

You’ll contribute to support documentation and knowledge articles, maintain accurate records within the service desk platform, assist with employee onboarding and offboarding activities, support basic networking issues, and work with third-party suppliers where required.

You’ll also have the opportunity to contribute to continuous improvement initiatives that help us enhance the support experience for our growing global workforce.

You’ll have previous experience in a 1st or 2nd line support, IT support or service desk environment and be comfortable troubleshooting a broad range of technical issues.

You should possess strong knowledge of Windows operating systems and end-user hardware, alongside experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint and One Drive. Experience managing users and groups within Active Directory and a solid understanding of networking fundamentals
, including TCP/IP, DNS, DHCP and VPN connectivity will be important.

Just as importantly, you’ll be someone who enjoys helping people. You’ll be an excellent communicator, able to explain technical concepts in a clear and approachable way, with the ability to prioritise effectively and manage multiple requests in a fast-paced environment.

Experience with tools such as Intune or Endpoint Central, exposure to Azure, knowledge of macOS, or…