Software Licensing Consultant

Warrington and/or Remote - United Kingdom

Delivery & Operations

Full Time

Consultantsdevelop,deliverand managehigh endIT Asset Management (ITAM) consultancy services into enterprise organisationsespecially in the key areas of software licensing, compliance and optimisation reporting,Hardware Asset Management(HAM),Cloud migration, ITAM policy and process,and audit support.

The Licensing Consultant is a senior member of our managed service and consultancy delivery teams. As well as engaging directly with theclientandleadingthe deliveryofdeliverables to supportmanaged services and other engagements,Consultants are also expected to pro-actively pursue software publisher specialisms,showcaseexpertiseinternally and externally,and develop junior members of the team.

The role requires an eye for detail,an analytical mindsetandexperiencehelping clients to realise thewiderbenefitsof effective IT AM over and above software licence compliance.

Consultantslead on the delivery ofOptimised

Licence Positions(OLP’s) for complex publishersto clients as well as answering client queries. Theyare responsible forthe successful delivery of managed service andprofessionalservicesengagements and the continuous improvement of Synyegamaterials.

• Proactively managing and deliveringservices to clients ensuring a consistently excellent level of service.
• Ensuringclientobjectivesare met and that the client derives the best possible value from their software licensing arrangements.
• Developingclient engagement practices including, but not limited to, technical solutions, process and project management, software assetmanagementand wider ITAM practices.
• Leading the delivery of more complex pieces of consultancy such a Target Operating Model (TOM) creation and implementationor Cloud Migrations.
• Supporting and advising on commercial discussions and deal preparation strategy and tactics.
• ProducingaccurateELPs from a variety of data sources for various software publishers.
• Producing Optimised Licence Positions (OLPs), includingdetailedlicence optimisationandriskremediation options.
• Translating delivery activity into a measurable risk and optimisation narrative,and delivering this narrative to clients and internally in Synyega.
• Maintaining service documentation such as risk logs, opportunities trackers and service RAID logs.
• Supportingclients in audit defence strategies and environments.
• Operating as part of the Synyegateam, contributing to client engagement planning and delivery.
• Maintainingup to date industry knowledge ofpublisherlicensing,policies and practices.
• Creationand deliveryoftraining to support embedding the ITAM practice.

• Acting as a trusted partner to clients, buildingtrustand strengthening relationships withallstakeholders.
• Maintainingclear expectations onservicescope,timelines and outcomes.
• Providingconcise executive-level updates including risksand opportunities, options formitigation andclear calls to action.

• Supporting sales activities in new and existing customer accounts,for example by providingpublishersubject matter expertise.
• Defining,maintaining,improving and monitoring
  
  Synyegadocumentation, report templates, deliverystandardsand working practices across the team.
• Developinginternal processes to ensure
  
  Synyegaservices are efficient and cost/resourceeffectiveanddelivered to a high standard.
• Contribute to the development and on-going improvement ofbusinessservices.
• Assist with the training,mentoring and development ofthe ITAM Delivery team.

• Managinga small team, providing guidance,support and performance feedback.
• Fosteringa positive team culture that encourages collaboration,innovation and continuous improvement.
• Providing ongoing coaching and mentoring to team members, supporting their professional growth.
• Supporting in resourcing activities, including recruitment, onboarding,training and forecasting.

• In depth software licensing working knowledge and experience, minimum of 5 years, ideally gained from apublisher,vendor, reseller, consultancy, or end user environment.
• Abilityto translate technical delivery activity into financial, commercial, and risk-based client value.
• Experience delivering compliance positions using dedicated SAM tools such as Flexera, SNOW, Service Now SAM Pro, USU Licence Manager or Xensam.
• Experience delivering software licence compliance positions in / for a complex medium to large organisation.
• Data handling and analysis experience gained from an ITAM environment.
• Publisher Specialist on at least one top tierpublisher;
  Microsoft, Oracle, IBM, SAP, etc.
• Excellent working knowledge and experience of data centre and cloud computing environments.
• Understanding of Statements of Work (SOWs), scope management, and formal change control.
• Strong written and verbal communication skills.
• Must have the right to work in the UK, be a UK resident for a minimum of 5 years and be able to attainUK Government SC Clearance.
• Experience managing or leading a…