Technical Implementation Engineer

Technical Implementation Engineer (7311)

Technical Implementation Engineer

Weekly hours: 39.5

Reporting to: Inventory Solutions and Technical Manager

Department: Value Added Solutions

Location: Field Based/Remote

The Role

As the core delivery role within Cromwell Inventory Solutions, you’ll combine hands‑on technical support with implementation activity to ensure inventory solutions are installed, maintained, and supported to the highest standards. You’ll deliver expert on‑site and remote technical service, while working alongside Design Engineers and Project Managers to drive successful project delivery.

Key Responsibilities

• Support installation, configuration and commissioning and decommissioning of Cromwell VMI hardware, software and networks, ensuring projects meet time, cost and quality targets.
• Assist with site readiness, system testing and go‑live activities.
• Provide proactive, reactive and scheduled technical and breakdown support both on‑site and remotely, diagnosing and resolving faults across hardware, software and networks.
• Participate in out-of-hours breakdown support and holiday cover for your area.
• Deliver outstanding customer service, communicating clearly with customers and internal teams.
• Support customer training during and after implementation.
• Ensure all work meets health, safety and quality standards.
• Identify and drive improvements in technical support and system performance.

Experience and Skills

• Experience in mechanical and electrical installation and maintenance with full health and safety compliance.
• Experience supporting IT hardware, software and peripherals in a customer‑facing environment.
• Strong problem‑solving and fault‑finding skills.
• Excellent customer communication and multitasking ability.
• Detail‑oriented, organised, with a flexible and proactive approach.
• Full UK driving licence and willingness to travel nationally with occasional overnight stays.
• Understanding of VMI, inventory or automation technologies, IT networks and SQL databases.

Key Relationships

• Customers and stakeholders
• Inventory Solutions and Technical Manager
• Project and Customer Supply Managers
• Technical Support Administrators/Coordinators
• Internal Operational teams

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.