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AI-Driven Customer Analyst - Frontline Support
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-13
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Sona is hiring a Customer Analyst to be the frontline for our customers, helping them succeed with the product and the team behind it. You will join the newly formed Customer Engineering team, handling troubleshooting, configuration, and clear guidance across email and live chat.
You’ll translate customer feedback into product insights, contribute to self-service resources, and work in a hybrid London setup with a supportive, fast-growing culture.
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