IT Support Engineer

Babble is a Customer Experience‑led growth business. As the ultimate Trusted Advisor for cloud‑based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we’re just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market‑leading solutions.

Are you passionate about telecoms? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team.

The purpose of your role is to operate as a predominantly desk‑based technician providing world‑class service and support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks.

• Ensure customer calls are promptly attended to, providing efficient and effective support.
• Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
• Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
• Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
• Complete/Update technical documentation.
• Mentor and train colleagues.

• Excellent understanding of Microsoft 365 services and administration/troubleshooting.
• Hands‑on experience with Intune Endpoint Management.
• Excellent understanding of Microsoft Desktop OS/Server OS and troubleshooting.
• Experience with Microsoft Azure.
• Antivirus management – Deploy, configure and troubleshoot.
• Experience of working with business networks and troubleshooting them.
• Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
• Email Protection.
• Backup & Disaster Recovery (desirable).

• Friendly and confident. Comfortable liaising with various levels of end user, both internal and external.
• Strong communication skills, both written and verbal.
• Excellent troubleshooting and technical skills.
• Attention to detail is crucial in accurately documenting and resolving issues.
• Display proactive, determined, and persistent attitudes towards problem‑solving.
• Capable of working both independently and as part of a team.
• Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.

• Previous experience on a service desk in managed services is essential.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.

Why work for Babble?

• Public Holidays: 12 paid bank holidays
• Parental Leave:
  Statutory maternity and paternity leave