BMC Helix Architect​/Senior Engineer

Position: BMC Helix Architect / Senior Engineer
Role:
Senior Engineer / Architect Type:
Contract

Location:

Andover 2 days per week onsite Clearance:
Active SC Clearance Required We are specifically looking for SC Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments.

Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS. Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping. Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.

Act as Level 3 escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8 years' hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules:
Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration. Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS / Integration Service. Scripting ability in Python, Power Shell, or Bash for automation tasks.

Experience with BMC Helix Discovery (ADDM) and CMDB data modelling. ITIL v4 Foundation certified (minimum);
Managing Professional or Strategic Leader preferred. Excellent communication skills and ability to lead technical work streams across multi-team organizations.