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Service Desk Manager: Lead Unified IT Support & ITIL Excellence
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-16
Listing for:
Fred. Olsen
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Fred. Olsen Ltd seeks an experienced Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service.
You will own a unified Service Desk, embed a One Team operating model, and ensure a consistent, high-quality experience for all users across the group. You will drive end-to-end service performance, establish KPIs such as SLAs and first contact resolution, and balance daily operations with strategic improvements to enhance service
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