IT Support – Mallusk

location: based at unit 1 mallusk view, bt36 4fr (travel will be required to all sites)

we are looking for an experienced it support professional to provide technical support and administration across our multi‑site business. The successful candidate will support colleagues and customers, maintain secure and reliable it systems, administer user accounts, and deploy hardware and software. You will be detail‑oriented, organised and proactive, with the ability to provide effective technical support across multiple vyta locations.

• provide first-line technical support for hardware, software and network issues.
• install, configure and maintain desktops, laptops and peripherals.
• provide remote and on‑site support across vyta locations.

• administer user accounts, permissions and access controls.
• support microsoft 365, active directory, microsoft entra  endpoint management systems.
• maintain operating system images and application deployment tools.
• complete employee onboarding and off‑boarding activities.

• maintain endpoint security systems and ensure devices receive appropriate updates.
• work in accordance with iso 27001, cyber essentials plus and company policies.
• identify and report security risks and incidents appropriately.

• support it projects and system implementations.
• manage it equipment stock, provisioning and life‑cycle activities.

• a minimum of two years’ experience in an it support role or an equivalent level 3 it qualification.
• experience supporting microsoft windows, microsoft 365 and active directory or microsoft entra .
• experience using an it service desk or ticketing system.
• excellent troubleshooting, communication and customer service skills.
• ability to work independently and provide support across multiple sites.
• relevant microsoft accreditations or it‑based qualifications.
• experience with microsoft intune, windows autopilot or other endpoint management systems.
• knowledge of iso 27001 and cyber essentials plus.
• a full uk driving licence.

• excellent work/life balance initiatives – four‑day week! Only work one in four fridays!
• a competitive salary (range dependent on experience)
• opportunities to get involved in charity and volunteering initiatives
• death in service
• a positive people‑centred culture
• free onsite parking

• right to work in the uk and eu with a valid passport
• satisfactory security clearance in line with the job role. The successful candidate may require an access ni check and staff vetting
• evidence of qualifications as required within the job role
• satisfactory references, with one being from your most recent employer

all offers of employment are subject to satisfactory references, access ni criminal record check and successful security clearance, bpss security clearance and successful credit reference clearance in line with bs 7858 requirements and iso 27001 audits. The successful candidate will be required to undertake a basic access ni check.

having a criminal record will not necessarily debar you from employment within vyta ltd. This will depend on the nature of the position, together with the circumstances and background of your offences.

vyta is an equal opportunities employer.