Support Analyst

Purpose of the Role

Bring curiosity, precision, and a problem-solving mindset to the heart of business operations. As a Support Analyst, your behind-the-scenes work keeps systems running, data flowing, and questions answered, supporting smoother operations and smarter decisions that make working lives better.

We are Allsop, a leading provider of cloud-based business technology solutions for over 20 years. Our mission is simple yet powerful: making working lives better. We achieve this by delivering innovative web and mobile solutions that break through technology barriers and support the real needs of our clients worldwide.

Innovative: We are pioneers, constantly seeking creative solutions to improve our products, processes, and services, making working lives better.

Helpful: We’re always ready to support and assist our clients, colleagues, and partners, going the extra mile to improve their working lives.

Accountable: We are committed to our responsibilities and take ownership of our actions to deliver high-quality solutions and service, making working lives better.

Respectful: We treat everyone with courtesy, empathy, and professionalism, building trust and collaboration to enhance working lives.

Passionate: We bring boundless enthusiasm and dedication to our mission, fully investing ourselves in making working lives better.

Backed by our guiding principles, delivering excellence for others, leading in technology to the point of disruption, and always staying agile, we empower clients across sectors such as food and beverage, wholesale distribution, specialist retail, veterinary, e-commerce, and construction-related services. Our intelligent, scalable ordering and pricing tools help organisations achieve precision, agility, and insight in fast-moving, high-demand environments. Our culture is innovative, collaborative, and energetic.

Every line of code contributes to smarter products and platforms, smoother operations, and more effective businesses.

As a Support Analyst, you’ll help ensure the smooth running of internal systems, support Product Development teams by helping deploy, monitor, and investigate issues with our solutions and liaise with Clients to ensure we are delivering value to their businesses. Your work will contribute to our mission of making working lives better by enabling efficient processes and informed decisions.

You will be part of a collaborative team that supports multiple business functions. Ideal for those early in their career or on a student placement, this role offers hands‑on experience, learning opportunities, and the chance to see how technology and data power great service. The role also includes support or mentoring from more experienced team members.

• Support the development and ongoing maintenance of internal business tools and solutions.
• Assist with the maintenance and improvement of the internal case management system.
• Assist with managing user access controls and supporting compliance‑related activities across internal systems and tools.
• Help Client Success Representatives resolve issues by conducting technical triage, data investigation, or coordination with developers.
• Investigate and analyse data to support the resolution of customer queries.
• Work closely with project teams to support the design, testing, and rollout of new features and processes.
• Document findings, solutions, and process improvements for knowledge sharing.
• Contribute to cross‑functional collaboration by sharing updates and raising operational insights.
• Act as an initial point of triage for incoming client support tickets, ensuring issues are logged accurately, categorised correctly, and prioritised in line with agreed processes.
• Take accountability for acknowledging client queries and providing clear, timely updates during investigation and resolution stages, escalating appropriately where required.
• Coordinate with Client Success Representatives, Operations, and Product Development teams to ensure client impacts are understood and communicated clearly.
• Maintain high‑quality written communication in all…