Client Services Executive

The Client Services Executive will support in the end-to-end delivery of client campaigns, including MLP internal processes, ensuring operational efficiency, accuracy, and high-quality outcomes, supporting all KPIs.

This role acts as a key support function, maintaining internal MLP systems, supporting client interactions, and collaborating with cross-functional teams to ensure campaigns are delivered on time and in compliance with standards.

• Maintain and update documentation, attend calls, and ensure internal systems are current and up to date to support campaign delivery.
• Deliver assigned campaign actions accurately and on time, collaborating with the Client Services Manager/Director, client, and internal teams.
• Review MI and campaign performance data, providing insights to inform client reporting.
• Monitor for potential delivery risks or blockers, escalating issues such as stock constraints, customer queries, or technical dependencies.
• Contribute to the review of campaign journeys and MLP processes, suggesting improvements to enhance efficiency and effectiveness.
• Apply and adhere to MLP best practices during the end to end delivery process, including scope, build and production.
• Build and maintain working knowledge of campaign technical infrastructure, including subdomains, URLs, tracking requirements, and compliance dependencies.

• Support the development of internal and external relationships, acting as a reliable point of contact while understanding client objectives and priorities.
• Listen for potential growth opportunities within client interactions, sharing insights with senior team members and Business Development as appropriate.
• Attend internal and external calls as part of a team or independently – ensuring all actions are reported and recorded correctly.
• Assist in maintaining relationships with clients to ensure clear communication both verbally and written.
• Contribute to teams across MLP using a collaborative approach, whilst supporting colleagues and aligning work to client and delivery objectives – to help build internal relationships.

• Support continuous improvement of internal and client delivery processes to enhance efficiency, consistency, and campaign effectiveness.
• Assist in maintaining quality standards across workflows and client-facing outputs, ensuring accuracy and professionalism.
• Identify and elevate potential risks or delivery issues promptly to protect timelines and performance outcomes.
• Maintain clear and organised documentation across MLP systems and client processes for transparency and ease of handover.
• Follow established processes, best practices, governance, and compliance procedures to ensure smooth operations and adherence to company standards.
• Proactively identify areas of improvement to create efficiencies, e.g., for clients and internal MLP teams.
• Collaborate closely with cross-functional teams to support coordinated delivery and ensure deadlines are met.

• Strong organisational and administrative skills.
• Attention to detail with the ability to maintain accuracy across multiple campaigns.
• Excellent communication skills for both internal and client-facing interactions.
• Ability to work collaboratively in cross-functional teams.
• Proactive approach to identifying issues and suggesting improvements.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Ability to manage up the line to ensure tasks are completed / progressed in a timely manner.

• Familiarity with campaign management.
• Experience in client delivery, delivery support, or operational support roles.
• Knowledge of data reporting, MI analysis, and performance optimisation.
• Process, quality and efficiency improvement experience.
• Basic understanding of campaign technical infrastructure, including campaign tracking and compliance requirements.

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