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Service Lead - Digital & AI Improvement; Hybrid
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-27
Listing for:
Technical University of Denmark
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
University of Exeter is seeking a Service Experience Manager to lead digital-focused improvement across PS Connect, driving better service delivery and user experience. The role involves analysing NPS, feedback, and performance data to shape a prioritised roadmap and implement digital, AI, and automation initiatives.
The successful candidate will have strong leadership experience, change management skills, and a track record of delivering customer-centered service design in a complex
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