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Executive Escalation Lead — SaaS
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-07-27
Listing for:
Certinia
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Certinia is seeking an Escalation Manager to lead high-priority customer escalations across our SaaS platform. You will bridge Support, Product, Engineering, and Executive stakeholders, driving accountability and timely updates.
You will oversee end-to-end escalations, balance urgency with internal alignment, and contribute to playbooks and reporting practices to reduce risk and improve customer outcomes.
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