Information Technology Technical Services Manager

IT Technical Services Manager (SC Cleared / Eligible)

Location: UK (Hybrid / Client-facing) 3 days a week

Salary: £55,000 - £60,000 plus Bonus plus Car Allowance and many core benefits

Prop Rec Search are seeking a highly experienced Technical Services Manager (TSM) to act as the technical authority, trusted advisor, and senior technical voice of the customer internally across a portfolio of enterprise customers.

This is a strategic, customer-facing leadership role where you will take ownership of the customer’s technology services, ensuring they deliver measurable business value, operational excellence, and continuous improvement
.

You will operate at the intersection of technical leadership, service governance, and executive engagement
, shaping technology roadmaps, mitigating risk, validating change, and driving transformation outcomes within complex managed services environments.

Working across a matrix delivery model
, you will provide technical leadership, governance and assurance across our teams, partners and third parties, ensuring services remain aligned to customer outcomes, operational best practice and long-term strategic direction

• Build strong relationships with customers and senior stakeholders.
• Lead Quarterly Business Reviews (QBRs) and technical governance meetings.
• Develop technology roadmaps and Service Improvement Plans.
• Provide technical leadership during major incidents and change management activities.
• Manage technical risks and ensure services align with business objectives.
• Support projects, operational delivery, and service optimisation.
• Promote security, compliance, and best practice across customer environments.

• Experience in a customer-facing technical leadership role.
• Strong stakeholder management and communication skills.
• Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services.
• Experience with ITIL, Incident, Problem, Change, and Risk Management.
• Ability to work across multiple technical teams and third-party suppliers.

• Networking fundamentals (LAN/WAN, firewalls, SD-WAN, load balancing)
• Cybersecurity frameworks and best practices
• Identity and access management

• Infrastructure-as-Code (Terraform, ARM or similar)

Monitoring, observability and operational tooling

• Citrix (Virtual Apps, Virtual Desktops)

• Windows Server (Active Directory, Group Policy, identity services)
• Virtualisation (VMware / Hyper-V)

• Strategic, customer-facing leadership role.
• Work with enterprise customers on complex technology environments.
• Opportunity to influence technology strategy and service improvement.
• Excellent career development within a growing managed services business.

• UK-based.
• Eligible for SC Clearance.
• Willing to travel to customer sites when required.

For more information please reach out to Louise Wright Director IT & AV Channel