Application Support Engineer

Application Support Engineer

• Location:
  
  Craigavon, Northern Ireland
• Job Type: Full-time
• Shift Pattern:
  Monday to Friday, 9am to 5pm

REED Technology are delighted to partner with a fantastic organisation who due to growth are seeking to recruit an Application Support Engineer. The successful candidate will be responsible for supporting, maintaining, and optimising business applications to ensure reliable performance, issue resolution, and user support. This role is crucial in acting as a first-line technical expert for operational systems, collaborating closely with IT, operations, and finance teams.

Duties:

• Application Support & Maintenance:
  • Provide day-to-day support for business applications such as TMS, ERP, and operational software.
  • Troubleshoot and resolve application issues promptly.
  • Test, configure, and deploy software updates, patches, and fixes.
  • Assist in system integrations, upgrades, and deployments.
• User Support & Training:
  • Respond to user queries related to business applications.
  • Provide guidance and training to employees on application usage.
  • Escalate complex issues to the Senior IT Support Engineer or IT Manager.
• Documentation & Reporting:
  • Maintain accurate documentation for applic...