ServiceNow Solution Architect (GRC, IRM, Risk

Service Now Solution Architect (GRC, IRM, Risk)

Architect governance platforms that stand up to scrutiny

The Solution Architect – GRC/Risk is responsible for leading the architecture, design, and implementation of Service Now Governance, Risk, and Compliance (GRC) and Integrated Risk Management (IRM) solutions for Pulsar’s clients.

This role combines deep technical expertise in the Service Now platform with a strong understanding of enterprise risk, compliance, and audit processes. The Solution Architect acts as a trusted advisor to clients and internal stakeholders, ensuring all solutions are scalable, secure, compliant, and aligned with both business objectives and regulatory frameworks.

Operating at both strategic and hands-on levels, this role drives technical excellence, supports innovation, and contributes to the continued growth of Pulsar’s Risk and Resilience practice.

• Lead the end-to-end design and architecture of Service Now GRC and Risk solutions, including modules such as Policy and Compliance, Risk Management, Audit Management, and Vendor Risk.
• Develop comprehensive solution blueprints, architecture documentation, and integration designs that support regulatory and operational risk management needs.
• Ensure alignment with Service Now platform best practices, architectural principles, and release roadmaps.
• Collaborate with business stakeholders, product owners, and technical teams to define requirements and design fit-for-purpose workflows.
• Provide governance and technical assurance across all stages of the implementation lifecycle.
• Stakeholder Engagement & Governance
• Serve as a trusted advisor to senior client stakeholders on GRC and risk transformation initiatives.
• Facilitate design workshops, architecture reviews, and knowledge transfer sessions.
• Ensure architectural compliance with enterprise standards, data governance, and security controls.
• Contribute to Pulsar’s internal governance, standards, and methodologies for Service Now delivery.
• Technical Leadership & Delivery
• Act as the technical authority throughout project delivery, ensuring quality, scalability, and maintainability of deployed solutions.
• Drive integration of Service Now GRC with third-party tools, systems of record, and regulatory data sources.
• Define data models, reporting structures, and dashboards to enhance real-time visibility into risk posture and compliance performance.
• Stay current with Service Now releases, GRC product updates, and industry developments in regulatory compliance and risk management.
• Practice Development
• Support the development and growth of Pulsar’s Risk and Resilience practice by contributing to strategy, thought leadership, and pre-sales engagements.
• Mentor and support junior consultants, fostering a culture of collaboration, learning, and technical excellence.
• Promote the Pulsar brand and personal expertise through external engagement, such as industry forums or Service Now community contributions.

• Proven experience designing and implementing Service Now GRC/IRM/Risk modules.
• Strong architectural knowledge of the Service Now platform, including data models, ACLs, workflows, and integrations.
• Demonstrated expertise in risk, compliance, and audit frameworks (e.g., ISO 27001, NIST, SOX, GDPR).
• Hands-on experience across key GRC applications:
  Policy & Compliance Management, Risk Management, Audit Management, Vendor Risk Management.
• Strong documentation, facilitation, and stakeholder management skills.
• Familiarity with Agile and/or Dev Ops delivery models.
• Service Now Certified Implementation Specialist – Risk and Compliance.
• Service Now Certified System Administrator (CSA).
• Experience integrating Service Now with external risk tools or regulatory data feeds.
• Understanding of ITSM, Sec Ops, and broader IT governance domains.
• Background in enterprise risk, audit, or compliance functions within regulated environments.

• Annual salary review
• Pension contribution
• Private health insurance
• Attractive annual leave entitlement
• Life insurance policy

• E-Learning platforms
• Skills-based training days
• Collaborative relationships with higher education