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Senior Carelink Customer Support Analyst (Flexible Work

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Civica
Part Time position
Listed on 2026-08-04
Job specializations:
  • IT/Tech
    HelpDesk/Support
Job Description & How to Apply Below
Position: Senior Carelink Customer Support Analyst (Flexible Work)

Civica is seeking a Customer Support Analyst – Level 2 to provide high-quality, SLA-driven support for Carelink software in health and community care. You will work closely with customers and internal teams to resolve issues, optimise usage, and maintain strong service delivery.

The role offers exposure to a specialised product suite in a large-scale, mission-driven environment, with opportunities to develop deep product knowledge and technical capability while balancing customer engagement and

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Position Requirements
10+ Years work experience
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