IT Service Improvement Lead — Automation & ServiceNow
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-04
Listing for:
Newcastle Strategic Solutions Limited
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Newcastle Strategic Solutions Limited is seeking an IT Service Improvement Manager to lead the evolution of IT service management capabilities, driving automation and operational excellence across Technology Services. You will own the ITSM platform roadmap, working with Service Delivery, Service Desk and Engineering to deliver improved processes and self-service capabilities.
You will lead a team of Service Improvement Analysts, collaborating with governance and risk teams to ensure regulatory
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