Principal Presales Enterprise Architect

• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is seeking Enterprise Architects to join ourUK&ITeam. The Enterprise Architecture Team is part of our pre-sales solution consulting organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagementskillsand an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.

We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this byleveragingbest practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider Service Now sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will articulate the advantage of Service Now being built on a single cloud platform consisting of a single user interface, one code base and one data model.

The Enterprise Architect will also lead andparticipatein the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

Engage with customer executives in the Enterprise

Industry team whichcomprisesmanufacturing, retail,traveland service companies.

Identify pain points and opportunities to deliver value and then translate them into solutions from Service Now

Workin a fast movingand dynamicsalesenvironmentwith arange of customer,colleague sand partners to help them understand the power of the Now platform and the potential opportunities of the future of work

Lead architecture and design engagements todemonstratehow Service Now meets the needs of strategic customers,including

Customer Experience,AI Governance, Autonomous,IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.

Understand the business and digital strategy of the customer and articulate how Service Now can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

Understand the detail behind the Service Now and platform of platforms architecture and communicate it at various levels

Work with architecture development methods, modellingapproachesand architecture patterns for integration

Influence and impactat multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) andmaintainthese relationships throughout their customer journey.

Provide thought leadership and collaborate with internal Service Now business units

Identify,leadand contribute to the creation of best practices, white papers, workshops, etc

To be successful in this role you have:

Deep experience (8+ years) of working in Manufacturing,Consumer Goods,Retail or Service Industries in a strategic and consultative architecturepresalesrole.

Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows,analyzing AI-driven insights, or…