ServiceNow Principal Solutions Architect

We are looking for an experienced Service Now Senior Solutions Architect to join our Service Now Practice who can bring their knowledge into the practice and help shape its evolution and growth.

The role will provide a great opportunity to work on some unique and interesting projects that test the boundaries of the Now platform. To this end you will need to be innovative and enthusiastic and able to collaborate with other Service Now experts elsewhere in Sopra Steria and with Service Now.

In return Sopra Steria offers you a great working and learning environment, one in which there are plenty of opportunities to develop your skills and qualifications within the Service Now platform and beyond.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance.

• Lead the architecture and design of enterprise Service Now solutions across the full project lifecycle.
• Translate business requirements into scalable, secure and supportable solution designs.
• Produce high-quality solution architectures aligned to Service Now best practice.
• Design solutions that balance business needs, technical quality and long-term platform sustainability.

• Provide architectural guidance to project teams throughout delivery.
• Collaborate with Platform Owners, Technical Consultants and Developers to ensure solutions align with architectural standards.
• Support technical decision-making, design reviews and governance activities.
• Promote engineering best practice across the Service Now Practice.

• Design enterprise integration solutions using Integration Hub, APIs and standard integration patterns.
• Support architecture for integrations with cloud and on-premise applications.
• Ensure solutions are scalable, resilient and secure.

• Contribute to architectural standards, governance frameworks and technical roadmaps.
• Promote reuse, standardisation and maintainable solution design.
• Ensure solutions align with Service Now platform strategy and industry best practice.

• Build trusted relationships with technical and business stakeholders.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Support pre-sales activities, technical workshops and solution discussions where required.

• Significant experience designing enterprise Service Now solutions within complex enterprise or multi-client environments.
• Experience working as a Service Now Architect, Technical Architect, Principal Consultant or Lead Consultant with solution design responsibilities.
• Strong understanding of Service Now platform architecture and solution design principles.
• Strong architectural experience across one or more core Service Now product areas (e.g. ITSM, ITOM, CSM or HRSD), with the ability to design solutions across the wider Service Now platform.
• Experience designing enterprise integrations using APIs, Integration Hub and common integration patterns.
• Good understanding of Service Now platform capabilities, extensibility and development best practice.
• Experience establishing architectural standards, governance and technical roadmaps.
• Experience translating business requirements into enterprise solution designs.
• Service Now CTA certification, or progress towards CTA with demonstrable experience leading enterprise-scale Service Now solution architecture.
• Service Now Certified System Administrator (CSA) or equivalent practical experience.
• ITIL v4 Foundation or higher.
• Hold, or be eligible to obtain, UK Security Clearance (SC)

• Experience working within secure or highly regulated environments.
• Experience with MID Servers, Discovery, CMDB and Service Mapping.
• Experience with secure-by-design principles.
• Experience mentoring technical teams or leading architectural communities.
• ITIL v4 certification.
• Experience supporting pre-sales or technical consultancy activities.
• Service Now CTA…