Senior Application Support Officer

Are you eager to land a brand new role? Our client, a busy local authority in Southwest England, are looking for an experienced Senior Application Support Officer to join their team and play a crucial role in their housing Housing IT operations.

Senior Application Support Officer

£400 per day (Umbrella, Inside IR35)

Temporary (Dec 2026) Possible Extension

Senior application support officer to work on our Housing IT programme to support the second phase of our implementation of NEC Housing, One Advance DRS, go mobile and NEC Engage.

• The Senior Application Support Officer is responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.

• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
• Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
• Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information. Encourage and promote best practice, particularly in the area of customer service orientation.

• Previous experience working within a local authority or a similar organisation.
• NEC/Northgate experience - Essential.
• Evidence of Continuing Professional Development.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.