Solution Advisor Manager

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Solution Advisor Manager leads a team of Solution Advisors (SAs) specialising in SAP Customer Experience solutions, covering the full Customer Value Journey - from pipeline generation through to adoption and consumption. The role combines hands-on deal leadership with team management, and plays a critical part in driving both LOB Net Bookings and the broader Suite-First and AI-First strategic agenda.

This is a leadership role that sits at the intersection of Sales, Customer Success, and Solution Advisory, requiring equal fluency in people management, commercial acumen, and solution expertise.

• Lead and support the team in high-impact customer engagements across the full sales cycle, with a primary focus on the Select phase
• Drive Suite-First and AI-First messaging in all customer interactions, positioning SAP CX as an integrated component of the SAP Business Suite
• Oversee the team's involvement in RFPs, demos, proof-of-concept engagements, and executive workshops
• Ensure all high-value Bills of Materials are validated against customer adoption readiness and include a technical roadmap transition
• Actively monitor pipeline coverage and ensure SA resources are deployed against the highest-value opportunities

• Champion the adoption of AI-powered tools (e.g. Saleo or equivalent) across the team to enable personalised, LOB-specific customer storytelling
• Track AI adoption metrics regionally and globally, identifying opportunities to close gaps and scale successes
• Ensure the team maintains current knowledge of SAP AI capabilities, product roadmap, and competitive positioning

• Implement a governance model for deal reviews that prioritises clean core principles and sustainable consumption
• Ensure effective pre-sales to post-sales handover, with quality transition documentation for CSM and implementation teams
• Proactively review at-risk accounts with high unconsumed ACV in collaboration with CSM and Services leadership

• Manage SA resource allocation across all CVJ stages using Melody and associated reporting tools, balancing Select-phase priorities with demand generation and adoption support
• Monitor team capacity, utilisation, and deal investment costs, maintaining a healthy balance across the pipeline lifecycle
• Contribute to regional Q  processes with data-driven insights from Melody Intelligence reporting
  
  Build and execute personal development plans for all team members, covering both hard (solution/domain) and soft (communication, storytelling, value engineering) skills
• Act as a mentor and coach, including participation in formal mentoring programmes (e.g. SAP Academy for Customer Success)
• Represent the team in regional leadership forums, promoting best practices and contributing assets to the EMEA LOB Hub and Global Communities of Practice
• Foster a high-engagement team culture focused on growth, inclusion, and continuous learning

• 8+ years in pre-sales, solution advisory, or customer-facing roles within enterprise software, with documented experience in a management or team lead capacity
• Demonstrable experience with SAP CX solutions (Sales Cloud, Service Cloud, Commerce Cloud, Customer Data, Emarsys) or equivalent CRM/CX platforms
• Proven track record of supporting complex, multi-solution deals and driving measurable pipeline contribution
• Experience working in a matrixed, multinational organisation
• Strong commercial acumen with the ability to connect solution value to business outcomes
• Excellent communication and executive presence - comfortable at C-suite level
• Ability to orchestrate cross-functional resources (Sales, CSM, Services, Partners) toward a shared outcome
• Data-driven mindset: comfortable using reporting tools to steer team priorities
• Genuine interest in AI and emerging technology, with the ability to translate technical innovation into customer-relevant narratives
• Coaching and people development skills, with a track record of growing talent

• Team achieves primary LOB Net Bookings targets with measurable Suite and AI component attach
• SA resource utilisation reflects a healthy balance across Discovery, Select, and Adopt phases
• 100% of team members have active development plans
• Positive stakeholder feedback from Sales Management, Market Unit management and CSM leadership on SA team…