More jobs:
Service Integration & TOM SME
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-17
Listing for:
Experis - ManpowerGroup
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Service Integration & TOM SME
Location: Remote ( Occasional travel to client site)
Clearance: Active SC clearance and NPPV3
Inside IR35 Rate: £525.00 - £560.00
Our Client is hiring a Service Integration SME to support a major organisational transformation programme, helping design, embed and govern service integration capabilities that enable multiple business units and user communities to transition smoothly onto a unified Target Operating Model (TOM).
What you’ll be doing :- Help design, implement and evolve the TOM by defining service integration principles, standards, processes and governance
- Ensure alignment across business capabilities, processes, technology platforms and service delivery models
- Identify and resolve service gaps, overlaps and organisational dependencies
- Act as the Service Integration Subject Matter Expert across mobilisation, planning and delivery activities
- Support transition and migration work as organisations move to the new operating model, including advising on change impacts for service delivery and operational support
- Integrate Incident, Problem, Change, Release and Service Request processes effectively
- Establish service ownership/accountability and clear process interfaces; support SLAs/OLAs and KPIs
- Engage stakeholders to drive adoption, communication and uptake
- Partner with suppliers and broader ecosystems to define and govern supplier operating models, responsibilities and service interfaces (including multi-vendor / SIAM-type environments)
- Drive service readiness assessments, operational acceptance criteria and transition requirements
- Monitor and report on integration effectiveness; analyse complex service landscapes and recommend improvements to service quality, efficiency and user experience
- Experience in Service Integration, Service Management or Service Transition within large-scale transformation programmes
- Demonstrable capability delivering organisational transformation
- Track record working in complex, multi-supplier environments
- Ability to align disparate organisations, business units and user communities to shared processes and operating models
- Strong operational readiness and transition management experience
- Excellent stakeholder management and communication skills
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