IT Helpdesk Supervisor

Your CompanyA leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team. Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.

As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk, combining people management with hands-on technical aspects of the role include:
Leading and developing a team of IT support professionals Managing ticket allocation, workload balancing, and service desk performance Acting as the escalation point for complex technical issues Ensuring high levels of service delivery and adherence to SLAs Supporting system upgrades, deployments, and technical improvements Driving process enhancements and maintaining IT standards and documentation Working closely with internal stakeholders and external technology partners This is a varied role offering both leadership responsibility and technical depth, with a real opportunity to shape how IT support services are delivered across the business.

What You Need to Succeed Previous experience leading or supervising an IT service desk or support team Strong technical background across Microsoft environments (Windows, Active Directory, Microsoft 365) Experience supporting infrastructure, devices, and core networking fundamentals (DNS, DHCP, VPN) Familiarity with tools such as Intune, endpoint security, and ITSM/ticketing systems Strong organisational and communication skills with a customer-focused approach Ability to mentor and develop team members while managing operational priorities Understanding of TIL processes or best practice frameworks is advantageous.

A relevant IT qualification (or equivalent experience) will support your application. What You Need to Do Now If you're ready to take the next step into a leadership role within a dynamic IT environment, apply now with your CV or contact us for a confidential discussion. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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