HaloITSM Platform Administrator OCTO · United Kingdom

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More –We always go further for our people, customers and partners

Node4 are looking to recruit a HaloITSM Platform Administrator to join the Internal Systems Team. The Internal Systems function adopts a client and service centric approach to continually improving services through the deployment of effective technology and automation.

The Internal Systems team are responsible for the adaptation and implementation of tooling, systems, and technologies within Node
4. The team is pivotal in driving operational efficiency, streamlining, and ensuring seamless service delivery to our clients.

Node4 is consolidating from two IT Service Management (ITSM) platforms onto one. Today, HaloITSM supports the Business Applications and ERP side of the business, while Service Now – delivered through our partner POPX – supports Managed Services, networking, data centre and cloud. The Executive Team has decided to move fully onto HaloITSM as a single ITSM “ticketing spine” across Node
4.

This is a senior role with two horizons. In the near term, the postholder will play a leading, hands‑on part in implementing HaloITSM and migrating our services and processes from Service Now. Long term, the same person will own the maturity, ongoing development and continuous improvement of the HaloITSM platform – its configuration, workflows and processes – acting as the internal authority on the platform and working closely with teams right across the business.

Importantly, our goal is not to recreate Service Now in Halo. We will challenge existing processes, remove unnecessary complexity and adopt best practice where it makes sense.

As a HaloITSM Platform Administrator you will report to the Transformation Director and be an integral part of the Internal Systems team responsible for:

• Platform build:
  
  Support the configuration and build ofHaloITSMin line with agreed designs, including the “Gold Build” baseline, service catalogue items, SLAs, workflows and automations.

• Migration:
  
  Contribute to mapping and migrating data,processes and workflows from Service Now (POPX) into
  
  HaloITSM, including the data dictionary work that underpins a clean transition.

• Documentation:
  
  Document exactly how workflows, automations and configurations are built – Halo’s greatest strength and risk is its configurability, so clear documentation is essential.

• Testing:
  
  Support the testing and UAT cycles for each migration wave, helping to screen,prioritise and resolve issues ahead of go‑live.

• Collaboration:
  
  Work with theprogrammeteam, Halo Professional Services and internal Halo Champions to gather requirements and embed changes across departments.

• Learning:
  
  Complete the Halo Champion / administrator certification and build up self‑sufficiency so that day‑to‑day platform changes no longer require a third‑party intermediary.

• Platform ownership:
  
  Act as a day‑to‑day administrator and (over time) platform owner forHaloITSM– owning configuration governance and routine changes such as new catalogue items, SLA adjustments, useronboardingand report creation.

• Continuous improvement:
  
  Drive ongoing improvement of workflows and processes, partnering with Managed Services, networking, data centre, cloud, Business Application sand Internal IT tostandardiseand simplify how we work.

• Integrations:
  
  Monitor the health of key integrations (e.g.Service Path, NAV / D365 Business Central, Site
  24x7, Pager Duty), own reconciliation reporting and elevate data discrepancies.

• Reporting:
  
  Produce and maintain per‑customer and internal SLA reporting packs…