Pick Up IT and Network Support Administrator

Pick Up IT and Network Support Administrator

• Full-time
• Job Title:
  
  Pickup IT & Network Support Administrator
• Function: IT
• Vacancy Type:
  Permanent - Full Time
• Contract Type:
  Permanent / 37.5 hours per week
• Salary:
  Up to £33,000 depending on experience
• Location:
  
  DPD Pickup Offices, Building 4, Media way (Off Forge lane) Etruria Village, Stoke on Trent, ST1 5SY
• Days of Work:
  Monday to Friday
• Hybrid Working: 09:00 - 17:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

The Pick Up IT and Network Support Administrator bridges the gap between technical operations and administrative excellence within our rapidly growing Pick Up network. This role serves as the critical operational backbone supporting our integration infrastructure , managing high-value technical assets, and facilitating smooth software and process rollouts for our vast network of retail and locker partners . The role will act as the key internal coordinator to ensure that out-of-home hardware, system data, and partner implementations are executed flawlessly .

• Overall Responsibility:
  To manage the lifecycle of network equipment, generate partner compliance reports, and coordinate multi-site integration rollouts to support scaling out-of-home network operations .
• Key Stakeholders:
  Pick Up Integration Executive, Network/Office Manager, Finance Team, Shop and Locker Partners (e.g., PayPoint, Matalan), Marketing Agencies, and European IT Services.
• What This Person Will Be Doing:
  Overseeing device inventories, tracking hardware repairs, generating operational performance reports, and onboarding new partner locations onto our specialised CRM system

• Maintain a meticulously detailed, active inventory log of all out-of-home technical hardware, including handheld scanners and retail printers.
• Act as the primary point of contact for faulty equipment; perform initial basic diagnostics (e.g., cradle plug-ins, power issues) before coordinating international repairs with external services in France .
• Manage the reclamation logistics for hardware returning from inactive or legacy partner sites.

• Support and execute the end-to-end rollout process for new partner expansions (ranging up to hundreds of stores at a time).
• Systematically onboard new locations into internal platforms, ensuring accurate logging of addresses, site details, and system configurations.
• Prepare and dispatch comprehensive onboarding documentation, configuration guidelines, and login credentials to new retail partners.

• Extract and analyse operational data to compile volume and compliance reports for third-party locker and shop partners.
• Monitor network performance to identify data inaccuracies, faulty locker systems, or partner scanning failures.
• Coordinate directly with locker providers to log system faults and implement timely, scheduled system deactivations to protect the customer experience.
• Provide necessary data insights (e.g., total locker/site counts) to the Sales and CRM teams to support ongoing business development.