Desk Side Analyst

Location:

London, Corsica Street, Islington - with travel Salary: £30,264 to £41,613 per annum

Hours:

36 hours per week Contract Type:
Permanent

This is an exciting time to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you’ve been looking for! You must have experience of running IT clinics / tech bars / drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers including regular VIP support.

With a working knowledge of Microsoft technologies:
Windows operating systems, M365, network fundamentals, printers & cloud printing solutions, tablet & mobile support (Android and iOs), you’ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.

The role will be based from our office in Islington with regular travel to sites throughout London and the Home Counties. You’ll provide on-site technical support and assistance to customers at the group’s offices, sheltered housing schemes (known as Live Smart) and other locations within the region where Clarion provides corporate IT services. You’ll be working closely with the Service Desk and other IT teams to deliver high quality location-based support.

With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience and Video Conference system support experience, you’ll need to be proficient in providing end-user support for network-related queries and hardware setup.

If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now! Please review the full role profile before applying - Desk Side Analyst Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

To find out more about who we are and what we do, Closing Date:
Tuesday 8th September 2026 s is a hybrid role with a base location at our offices in Islington. Candidates will be expected to work from a Clarion office or at a Clarion site each day. Applicants must be able to travel across the region as required. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web:  Linked In:

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.