Technical Specialist

Technical Specialist Location - UKType of Work - Office based

Role Overview The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of Inter Systems healthcare applications and related products.

The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.

The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.

Key Responsibilities Management Liaise  with client or business analyst in regard to on-going enhancement requests

Liaise with client or business analyst on any requests for new or modified reports

Advise and assist Project Managers during implementation

Manage the resolution of any outstanding acceptance issues before and after project go-live

Operational

Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions

Provide technical support for troubleshooting and performance analysis for related areas

Support and testing of all Inter Systems related utilities, e.g. patching tool, print service etc.

Production of training materials for technical courses such as system custom development or reporting

Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications

Responsible for participating in on-site technical training

Responsible for participating in on-site technical implementations

Responsible for participating in the 24 hour extended support service

Experience/Qualification Required Essential Knowledge of web oriented languages, including HTML, and Java script.

Experience with SQL, data analysis and database methodologies

Ability to design and write technical documents

Well versed in Internet / Intranet concepts

Experienced in client-focused interaction

Proven ability to lead and deliver results as required within specific time frames.

Good presentation and communication skills

Ability to conduct training and develop training materials

Ability to work within a team in a multi-cultural environment

Available for work outside of office hours and willingness to travel

Passion for learning new technologies and applications

Desirable HL7 programming experience

Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s, productivity

Experience using AI-assisted tools (e.g. copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases, with an ability to critically evaluate and verify AI-generated outputs

Ability to construct effective prompts for LLM-based tools to (for example) extract structured information from clinical documentation, support logs, or knowledge bases

Practical experience using AI-powered developer or diagnostic tools (e.g. Git Hub Copilot, AI log analysis, or intelligent monitoring platforms) to investigate system issues, interpret error patterns, or accelerate root cause analysis

Key Characteristics Essential Technical  Ability:
Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions

Innovative Problem Solving:
Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships

Interpersonal Social

Skills:

Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging

Efficiency and Attention to Detail:
Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling…