Help Desk Advisor | Hybrid | Team Tlnt_Ni

Application Help Desk Advisor - Belfast

Hybrid | 24/7 Team

Job Title:

Application Help Desk Advisor

Location:

Belfast

Working Arrangement:
Hybrid

Contract Type:
Temporary / Contract, with opportunity for permanent

Salary: 25-35k pa

Are you a Tech Support professional looking for your next opportunity within a structured, professional environment? We are currently recruiting for an Application Help Desk Advisor to join a 24/7 service desk team supporting a public sector client in Belfast. This is a fantastic opportunity for someone with tech support experience who enjoys problem-solving, helping users and working as part of a busy technical team.

The role is hybrid, with a rotating shift pattern covering the full 24/7 service. Later and out-of-hours shifts attract additional pay, meaning there is the potential to earn towards the top end of the salary range.

• Taking calls, emails and service desk requests
• Troubleshooting software, application and access issues
• Logging, prioritising and updating incidents within the ITSM system
• Password resets and account administration
• Troubleshooting basic network and connectivity issues
• Escalating more complex technical issues to second-line teams
• Keeping users informed throughout the incident lifecycle
• Following established processes and procedures
• Maintaining accurate documentation and knowledge articles

We are looking for an Application Help Desk Advisor with a technical Degree and technical support/customer service experience (can include placement). You should ideally have experience with:

• Application/System support
• Basic networking and connectivity troubleshooting
• Incident and request management
• Excellent customer service and communication
• Strong customer service skills

This is a 24/7 team, so you will work on a rotating shift pattern covering days, evenings, nights, weekends and public holidays where required. The benefit is that later and out-of-hours shifts attract additional pay, providing the opportunity to increase your overall earnings.

A temporary Application Help Desk Advisor position can be an excellent way to build your tech career while gaining valuable experience within a public sector environment. You can benefit from:

• 25-35k pa
• Hybrid working
• Experience supporting a large and established organisation
• Valuable tech/project experience to strengthen your CV
• The opportunity to develop your technical support skills
• A chance to demonstrate your abilities before moving into a permanent position
• Potential for the role to become permanent for the right person

• Microsoft 365
• Active Directory
• Windows
• ITIL
• Service Now
• Networking

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