AI & Automation Engineer

Location: Hybrid, based from our Newcastle office (Cobalt Business Park)

Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital work spaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.

Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.

As an Automation & AI Engineer, you will play a key role in driving continuous improvement and supporting business growth through innovative automation and AI‑driven solutions. This position embraces an “automate‑first” and “AI‑first” mindset, focused on streamlining operations, enhancing efficiency, and unlocking new opportunities through intelligent technologies.

You will be responsible for designing, implementing, and optimising automation workflows, AI‑powered solutions, and modern technology platforms. This includes maintaining and improving both internal systems and customer‑facing platforms while identifying opportunities to leverage artificial intelligence and process automation across the organisation.

Working collaboratively across departments, your primary objective will be to use automation, AI, and emerging technologies to transform business processes, increase operational efficiency, improve decision‑making, and ensure the reliability, scalability, and performance of Cybit’s systems and services.

• Design, implement, and maintain scalable business systems, platforms, and integrations that support organisational growth, operational efficiency, and service excellence
• Promote an “automate‑first” approach by identifying opportunities to automate processes and improve performance
• Build and optimise workflows that reduce administration and increase productivity across teams
• Lead the deployment, integration, and adoption of new technologies and platforms, ensuring alignment with business objectives, security requirements, and industry best practices
• Own and continuously improve Cybit’s ITSM and CRM platforms, ensuring reliability, scalability, and business alignment
• Lead initiatives to streamline operations through process optimisation, workflow automation, and technology‑driven improvements
• Ensure the secure and governed implementation of AI solutions, protecting sensitive information
• Maintain comprehensive technical documentation, standards, and operational procedures for systems, platforms, and automation solutions
• Design, develop, and deploy scalable AI solutions from concept to production and ongoing optimisation
• Build and maintain agentic AI systems, LLM applications, and automation workflows that deliver measurable business value
• Develop AI agents that enhance decision‑making, automate tasks, and improve operational efficiency
• Transform proof‑of‑concepts and experimental AI initiatives into secure, resilient, and maintainable production solutions, with a strong focus on reliability, observability, governance, and performance
• Evaluate and implement emerging AI technologies that drive innovation, business value, and competitive advantage

• Collaborate with stakeholders to understand challenges and deliver technology solutions that improve business outcomes
• Partner with the CTO to shape and execute the AI strategy and key initiatives
• Identify opportunities to enhance customer experience and maximise value from technology investments
• Act as a trusted advisor on AI and automation, championing innovation and continuous…