Onsite It Support Lead Manager
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-12
Listing for:
Epergne Solutions
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, IT Specialist
Job Description & How to Apply Below
Job Role
:
- Onsite IT Support Lead Manager
Job Location
:
- United Kingdom
Experience
:
-10+ Years
Job Role s & Responsibilities:
-
- Lead and manage onsite IT support operations across regional offices.
- Oversee ticket resolution, ensuring SLA compliance and handling escalations.
- Deliver VIP white-glove support for executives and manage AV/VC services for events.
- Align with global IT teams to ensure standardized processes and compliance.
- Oversee device provisioning, configuration, inventory control, and asset management.
- Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
- Guide creation and maintenance of SOPs, documentation, and audit readiness.
- Provide hands-on technical leadership, mentoring, and act as primary escalation point.
Skills & Requirements:
-
- 10+ years of IT support experience, including 3+ years in leadership/management.
- Experience managing IT support in multinational and cross-functional environments.
- Proficiency with Service Now, Microsoft Entra (Azure AD), Ivanti, and Proxy Pro.
- Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
- Excellent communication and stakeholder management skills.
- VIP support experience and ITIL Foundation certification preferred.
- Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.
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