Client Support Executive

hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, were problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether were transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference.

Here, youll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Job Specification description:
As aClient Support Executive at Kainos , you will work as part of a large global team supporting our successful cloud-based Smart Product Suite,across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service fromthe Smart Product Suite.

Your role will involve:
Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite. Providing support to our customers as part of the Kainos Smart Gold Service, enablingourcustomers to maximise value-addfromthe Kainos Smart Product Suite by:

- Executing, Reporting and Maintaining customer Test Packs.

- Performing analysis oncustomertestcoverage to recommend enhancements and improvements that will provideadditionalcustomer

Value.

- Liaising directly with customers on a regular basis as part of the Smart Gold Service. Understanding Customer Needs You will perform analysis of Customers Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business. Defining, Designing, Building and Refining Test Packs
- Frominitialdiscovery of the Customers specific configuration, you will help define the scope of appropriate teststo be created, ensuring they are aligned with the Customers test strategy. Customer Upskilling
-You will help transfer knowledge of the Smart Product Suiteto Customer teams and colleagues. Providing Customer Added  Value You will help theteam deliver added value toour customer-base. Contributing to Continuous Improvement
- Outside of Customer engagements, you will contribute to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc. Working as part of team
- You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. Youwillalso support your colleagues to foster an inclusive culture in all that you do. MINIMUM (ESSENTIAL) REQUIREMENTS:
Excellent customer focus, with experience in a customer-facing environment. Positivecan-do attitude with the ability to work independently and to adapt your style and practices in order torespond to changing circumstances and customer needs Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.

Ability to prioritise, plan workload and meet key deadlines. Ability to apply all relevant standards and procedures to your own work,maintaining high levelsof quality and accuracy at all times. Good commercial awareness and understanding of project and business dynamics. Excellent attention to detail. Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision. Desirable Business, Finance, Computer Scienceor related degree to an honours level.

A developed understanding of manual and automated testing. Exposure to software development, business analysisor quality assurance/test consulting environment. Experience in the implementation ofon-premiseor cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.

Experience of theWorkday

Application Suite. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender,…